Contact Us

We’re here to help!

At Pod Loučkou, s.r.o., customer satisfaction is our top priority. Whether you have a question about our products, need help with your order, or want to track your delivery, feel free to reach out to us through any of the channels below.

1. QUICKEST SUPPORT (WHATSAPP)

For the fastest response regarding your order or delivery status, please message us on WhatsApp. Our team is ready to assist you!

• WhatsApp/Phone: +420 (735) 531-521

• Tip: Please include your Order Number for quicker assistance.

2. EMAIL SUPPORT

For formal inquiries, partnership proposals, or return requests (Refunds/Exchanges), please send us an email. We typically respond within 24 hours.

• Email: BarnthouseYousef@gmail.com

3. SERVICE HOURS

Please note the time difference between the Czech Republic and Malaysia. Our support team is active during the following hours:

• Monday – Friday: 3:00 PM – 11:00 PM (Malaysia Time / GMT+8)

• Saturday: 4:00 PM – 8:00 PM (Malaysia Time / GMT+8)

• Sunday: Closed (Emails will be answered on Monday)

4. COMPANY INFORMATION

You are shopping with a registered European entity.

• Company Name: Pod Loučkou, s.r.o.

• Registration Address: č.ev. 37, 739 91 Horní Lomná, Czech Republic